African Union Knowledge Management Framework for Mediation Process.

Abstract

The purpose of this Knowledge Management Framework is to provide guidelines for: 1. Collecting and sharing important information among AU headquarters, field offices and teams, and mediation partners during the course of each AU mediation process. 2. Documenting AU mediation processes during their implementation and after their completion, so such data are easily retrievable by the AU and others it may designate. and 3. Gathering lessons learned in each AU mediation effort in order to improve performance, share successful strategies, and educate future mediatorswho are new to the AU.